You can browse our website without sharing personal data. We may use cookies and collect non-identifying analytics. See our Cookie Policy for details.
If you submit personal information (for example via a contact form), we will use it only to support your relationship with Snowdonia Counselling.
What we collect
We collect personal information with your knowledge and consent when you enquire about services, request information, book sessions, or respond to our communications. This may include your name, phone number, email address, and any details you share in messages.
Non-personal information
We may collect non-identifying data about how you use our site, such as pages viewed. This helps us improve our services and user experience. If you consent, we may also use your information for research or marketing and contact you by email or phone.
How we use your information
* Provide and manage our services
* Respond to enquiries and feedback
* Send service updates you request or consent to
* Improve our website and services
* Handle complaints and legal obligations
If you opt in, we may send information about services and events. You can change your preferences or opt out at any time.
To update marketing preferences, email james@snowdoniacounselling.co.uk stating your request (e.g., “opt out of email”).
Sharing your information
We may share data within our organisation for the purposes set out in this policy. If our business is reorganised or sold, your data may transfer under the same privacy terms. We do not sell your data. We may disclose information if required by law.
Social media, blogs, and reviews
Posts or comments on social platforms are governed by those platforms’ terms and may be public. Review their privacy policies to understand how your data is used. Any comments you make about us must be lawful and respectful.
How long we keep information
We keep personal data only as long as necessary for the purpose collected and to meet legal obligations. Prospect enquiry data is retained for up to three years, unless you request deletion sooner.
Your rights
You have rights to access, correct, erase, restrict, or object to processing, and to data portability, subject to legal limits. You can withdraw consent at any time.
To exercise your rights, email james@snowdoniacounselling.co.uk We may need to verify your identity before acting on your request.
Security
We use technical and organisational measures to protect your data. Internet communications are not always secure, and routes may pass through other countries outside our control.
Changes to this policy
We may update this policy to reflect legal or service changes. Updates will appear on our website. If we plan to use personal data in a new way, we will inform you and give you a choice.
Contact
Questions or requests about this policy: james@snowdoniacounselling.co.uk
Monitoring of communications
Calls, emails, texts, and other communications may be monitored or recorded where lawful, for quality control, training, security, and to prevent or detect crime.
Cookies
This site uses cookies to better facilitate your experience. The majority of web browsers automatically accept cookies. You can avoid this by changing the settings of your browser. Please be aware that if you stop your browser accepting cookies, some websites may stop working properly on your computer.
As part of Google Analytics, we use first-party cookies to monitor traffic to this site. To opt out of being tracked by Google Analytics across all websites click here.
If you take the opportunity to ‘share’ snowdoniacounselling.co.uk content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
If you have any further queries regarding cookie legislation, please click here.
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We use this cookie for the operation of our Content Management System, WordPress. This cookie is used to check whether our administrators are logged in or not.
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These are Google Analytics cookies that are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
What Are Cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. At snowdoniacounselling.co.uk we use cookies to help measure how many people visit our website, and how many visitors return.
Our website works best with cookies enabled – see the section on ‘managing cookies‘. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see ‘managing cookies’ for help to turn them on should you need to.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.
On some pages of our website we have enabled Google to set cookies during your visit to be used for remarketing purposes – in other words to show you our advertisements when you visit other websites that are part of the Google display network. If you’d like to opt out, please go to the Network Advertising Initiative website (opens in a new window – please note that we’re not responsible for the content of external websites).
We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website.
Managing Cookies
To enable cookies
First determine the type and version of web browser you use to access the Internet:
For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option
How to check cookies are enabled for PCs
Google Chrome
Click on ‘Tools’ at the top of your browser window and select Options
Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
Now select ‘Allow local data to be set’
Microsoft Internet Explorer 6.0, 7.0, 8.0
Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies
Mozilla Firefox
Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select ‘allow sites to set cookies’
Safari
Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’
How to check cookies are enabled for Macs
Microsoft Internet Explorer 5.0 on OSX
Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
Scroll down until you see ‘Cookies’ under Receiving Files
Select the ‘Never Ask’ option
Safari on OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’
Mozilla and Netscape on OSX
Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
Scroll down until you see cookies under ‘Privacy & Security’
Select ‘Enable cookies for the originating web site only’
Opera
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option